Frequently Asked Questions

There are certain areas that can be published by themselves like individual product code pages, category pages, and more. The best way you can ensure all of your changes have been pushed to the customer-facing eCommerce site is to run a full site publish by going to the left-hand side menu and clicking Site > Publish UI > Publish Selling Site

If you are still not seeing the changes on the eCommerce site, try doing a hard refresh of your browser with CTRL+F5. If that doesn't show the changes, try clearing your cache and cookies or opening the site in a different browser like Chrome, Firefox, IE. If you've tried everything above, please submit a support ticket.

If you have minor changes to your header or footer like adding/updating a menu link or updating a phone number or hours of operation, please submit a support ticket.

If you are looking to overhaul your header and footer, please reach out to your account manager to purchase a pack of hours and the Digital Experiences team will work with you to make it perfect.

We have started this library by adding walkthroughs with the most common FAQ topics, but will continue to update this library regularly until all features and topics are covered.

If you have an immediate need, please submit a support ticket or reach out to your Digital Experiences Consultant to request information.

Rates are automatically updated on the eCommerce site when you make changes to pricing within integraERP. If you are seeing incorrect pricing online, you should start by thoroughly checking your pricing in ERP, and if still incorrect, please submit a support ticket.

eCommerce offers modern SEO features built into the software to help search engines like Google read and index your website.

integraSoft offers SEO services through our Digital Experience Packages and through SEO Subscription Services. Please  reach out to your Digital Experiences Consultant or Account Manager for more information on our packages.

integraSoft would love to hear your feedback, good or bad on our eCommerce product and our Digital Experiences team. If you have stories of how eCommerce or our SEO packages have changed your business, please reach out to us and let us know.

We would love to feature your story (we'll keep you anonymous) in a blog post or a success story. The more feedback we receive, the better we can make the product.

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